Fees and Limits

Fee

Description

Value

Card Issuance

Fee collected at the time of requesting Name Printed Card or Unnamed Card.

AED 50

Fee collected at the time of requesting Platinum Card with Name Printed

AED 100

Loading the Card in Branch

Fee charged for each loading of the Card at any of the UAE Exchange branches in UAE (Excluding the AED currency Load).

Free

• AED currency load Service Fee

AED 2

Loading the Card via
online/mobile app

Other Payment Options- Non-refundable Fee for a Year

AED 60

Bank Transfer- AED currency Top up Service Fee per transaction

AED 2

Bank Transfer- Non-AED currency Top up Service Fee

Free

Transaction Fee
(excluding cash withdrawal)

Fee charged upon using the Card for Transactions at POS or Online.

Free

Cash Withdrawal

Fee charged in each cash withdrawal from the Card. The fee will be in USD or its equivalent in the drawn currency.

USD 3.00

ATM withdrawals within UAE shall attract a fee of $5 for each transaction

USD 5.00

Currencies allowed to be loaded to the Card (Allowed Currencies).

Conversion fee

For FC conversion, Conversion fee shall be applied in event that, the Customer does not have sufficient fund of the requested currency or the requested currency is not one of the Allowed Currencies.

3%

Card Replacement

Fee collected at the time of requesting to replace the Card with a new card.

Free

Charge-back

Fee charged if the Customers’ claim/dispute is proven wrong/invalid.

USD 25

Annual Maintenance Fee

Fee collected per annum for Maintaining the Platinum Card

AED 100 or equivalent of foreign currencies

Fee collected per annum for Maintaining / Inactive Card

AED 30 or equivalent of foreign currencies

Note: Certain ATM and/or POS may charge a fee for processing Transaction, this fee may include the (DCC) Dynamic Currency Conversion charges. Such fee will be debited from the Available Balance.

Limit

Description

Value

Available Balance

Maximum balance which can be available on the Card.

• AED 25,000 for Standard, SPS Co-branded, Clear-trip and Platinum Cards

(The Available Balance can be in AED or its equivalent of the other Allowed Currencies).

Minimum Initial Load Amount

Minimum amount which shall be paid by the Customer at the time of requesting the Card.

• AED 100 for Standard, SPS Co-branded and Clear-trip Cards (The Initial Load Amount can be in AED or its equivalent of the other Allowed Currencies).
• AED 500 equivalent of foreign currencies allowed for Platinum Card

Minimum Load Amount

Minimum amount that can be loaded on the Card in a single load.

• AED 100 or its equivalent of the other allowed currencies for Standard, SPS Co-branded, Clear-trip and Platinum Cards (The load Amount can be in AED or its equivalent of the other Allowed Currencies. In consideration, the Available Balance shall not exceed:
• AED 500 equivalent of foreign currencies allowed for Platinum Card

Maximum Load Amount

Maximum amount that can be loaded on the Card cumulative of all wallets.

• AED 24,000 or equivalent of other Foreign Currencies for Standard, SPS Co-branded, Clear-trip and Platinum Cards

Maximum Monthly Load Amount

Maximum amount that can be loaded on the Card in a given month cumulative of all wallets.

The cumulative load amount on each card in a given month shall not exceed AED 200,000 (equivalent to other foreign currencies)

Maximum Yearly Load Amount

Maximum amount that can be loaded on the Card in a given year cumulative of all wallets.

The cumulative load amount on each card in a given year shall not exceed AED 400,000 (equivalent to other foreign currencies)

Maximum loads (per day)

Maximum number of loads on the Card per day.

2

Maximum cash withdrawals (per day)

Maximum cash that can be withdrawn per day.

USD 1,000
(The drawn amount may be in USD or its equivalent from the Allowed Currencies or as set by the local ATM provider).

Maximum withdrawals (per day)

Maximum times the Customer can make cash withdrawals per day.

2

Maximum amount for Transactions (per day)
(excluding Cash Withdrawal)

Maximum amount that can be used daily for POS & online transactions.

• AED 25,000 (for the Card).

The maximum amount for transactions per day can be in AED or its equivalent of the other Allowed Currencies or as set by the Merchant).