Effective 1st Jan 2018, all Fees stated below are exclusive of Value Added TAX (VAT) @ 5% as per Federal Decree-Law No. (8) of 2017 on Value Added Tax.
Fee |
Description |
Value |
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Card Issuance |
Fee collected at the time of requesting Name Printed Card or Unnamed Card. |
AED 50 |
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Fee collected at the time of requesting Platinum Card with Name Printed |
AED 100 |
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Loading the Card in Branch |
Fee charged for each loading of the Card at any of the UAE Exchange branches in UAE (Excluding the AED currency Load). |
Free |
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AED 2 |
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Loading the Card via |
Other Payment Options- Non-refundable Fee for a Year |
AED 60 |
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Bank Transfer- AED currency Top up Service Fee per transaction |
AED 2 |
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Bank Transfer- Non-AED currency Top up Service Fee |
Free |
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Transaction Fee |
Fee charged upon using the Card for Transactions at POS or Online. |
Free |
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Cash Withdrawal |
Fee charged in each cash withdrawal from the Card. The fee will be in USD or its equivalent in the drawn currency. |
USD 3.00 |
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ATM withdrawals within UAE shall attract a fee of $5 for each transaction |
USD 5.00 |
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Currencies allowed to be loaded to the Card (Allowed Currencies).
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Conversion fee |
For FC conversion, Conversion fee shall be applied in event that, the Customer does not have sufficient fund of the requested currency or the requested currency is not one of the Allowed Currencies. |
3% |
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Card Replacement |
Fee collected at the time of requesting to replace the Card with a new card. |
Free |
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Charge-back |
Fee charged if the Customers’ claim/dispute is proven wrong/invalid. |
USD 25 |
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Annual Maintenance Fee |
Fee collected per annum for Maintaining the Platinum Card |
AED 100 or equivalent of foreign currencies |
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Fee collected per annum for Maintaining / Inactive Card |
AED 30 or equivalent of foreign currencies |
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Note: Certain ATM and/or POS may charge a fee for processing Transaction, this fee may include the (DCC) Dynamic Currency Conversion charges. Such fee will be debited from the Available Balance. |
Limit |
Description |
Value |
Available Balance |
Maximum balance which can be available on the Card. |
(The Available Balance can be in AED or its equivalent of the other Allowed Currencies). |
Minimum Initial Load Amount |
Minimum amount which shall be paid by the Customer at the time of requesting the Card. |
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Minimum Load Amount |
Minimum amount that can be loaded on the Card in a single load. |
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Maximum Load Amount |
Maximum amount that can be loaded on the Card cumulative of all wallets. |
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Maximum Monthly Load Amount |
Maximum amount that can be loaded on the Card in a given month cumulative of all wallets. |
The cumulative load amount on each card in a given month shall not exceed AED 200,000 (equivalent to other foreign currencies) |
Maximum Yearly Load Amount |
Maximum amount that can be loaded on the Card in a given year cumulative of all wallets. |
The cumulative load amount on each card in a given year shall not exceed AED 400,000 (equivalent to other foreign currencies) |
Maximum loads (per day) |
Maximum number of loads on the Card per day. |
2 |
Maximum cash withdrawals (per day) |
Maximum cash that can be withdrawn per day. |
USD 1,000 |
Maximum withdrawals (per day) |
Maximum times the Customer can make cash withdrawals per day. |
2 |
Maximum amount for Transactions (per day) |
Maximum amount that can be used daily for POS & online transactions. |
The maximum amount for transactions per day can be in AED or its equivalent of the other Allowed Currencies or as set by the Merchant). |