- We gather and use the information you provide us for lawful legitimate business reasons.
- We are transparent in our dealings and will keep you informed you about how we collect and use the information you provide us.
- We adhere to privacy obligations.
- We have suitable physical and technological security measures in place to protect your information.
Collection of Information
At our site, we collect both personal information and aggregate information that the user voluntarily provides either while on the site or in response to calls / emails in relation to features provided on the site. Personal information relates to an individual consumer - e.g., name, address, telephone number, mobile number, e-mail address, demographic information etc. We do not require you to register or provide this information to us in order to view our site or to have access to its content.
Aggregate information relates to such things as how many consumers visit the site, which pages they access, what information they download, the type of web browser and operating system you use, the name of your Internet Service Provider and so on. When you visit our site, we automatically collect this information, and combine it with similar information collected about all other visitors. By collecting this information, we learn how to best tailor our website to our visitors.
The user can visit our website without revealing the user’s identity or any personal information. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.
For better management of the site, we may
- log the user’s browsing history;
- log non-personally-identifiable information, including IP address, profile information, aggregate user data, and browser type;
- record User IP addresses for security and monitoring purposes.
Member Communications and Email
We employ a strict policy against sending unsolicited email. Please note that opting not to receive email does not exempt the user from receiving administrative emails.
Our Customer Care department may contact the customer in response to the customer’s inquiries, to provide services at the customer’s request and to manage the customer requirement.
We follow generally accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect the user’s personal information, we cannot guarantee its absolute security.
We reserve the right to disclose the user’s personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our site.
UAE Exchange Centre LLC
PO Box 170, Level 02, Al Sayegh Centre
Sh. Hamdan Street
United Arab Emirates
We’ll be happy to resolve your concerns.
Fees and limits
Fees and limits apply to the standard gocash card (please refer the Fees and Limits link in our website).
Safety and security
Your security is our first priority. Get peace of mind when making purchases. gocash protects your purchases by providing a unique Personal Identification Number (PIN) and chip system, which safeguard the card from cash theft and unauthorised usage.
Report a lost or stolen card
If your gocash card is stolen / lost / damaged, please report it immediately, by calling gocash Card Service Centre (+971-2-6355625). On successful identification, gocash Card Service Centre will block your gocash card. To continue using the gocash card services, please request for a replacement card and activate the same.